Schedule of Noncredit Classes

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Customer Service

Customer Service and Conflict Resolution  

Effective customer complaint handling is one of the most important aspects of providing excellent customer service. Customers who complain are offering the organization a chance to identify and resolve problems, demonstrate excellent service, and keep loyal customers. The objective of this customer service training course is to help employees handle customer complaints and difficult customers successfully. At the end of this training course trainees will be able to view customer complaints as opportunities, identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain. Senior adult and disabled retiree tuition waivers apply. Transcript available.
Course: 25255     Registration: $59    Course Fee: $19    
Meeting Day(s): Wed.   3/18/2015    Time: 6:00 PM - 9:00 PM  1 session
Location: Bel Air Hall, Rm. 104    Instructor: L. Sauter

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