Communication is Key!
With so many different communication pathways going on around us, it’s important not just to be up on keeping them straight but on the best ways to do it. Whether its impromptu water cooler huddles, formal data dumps, or quick texts to cover last second changes, you need to dial in to be able to make sure all goes smoothly.
Join us for a day of programming on how to best communicate with the variety of people and priorities in your life. Our Keynotes, Kristy Breslin and "Detour" Dave Sandler of WJZ-TV, will kick-start the day as we cover the wide variety of key channels and stations of your career. Senior Adult and Disabled Retiree Tuition Waivers apply. Transcript available.
Come discover Scrum, the most widely used form of Agile Project Management that is transforming organizations worldwide. In this class, you will not only learn the values, roles, activities and artifacts of Scrum, it is also filled with practical, hands-on activities to demonstrate Scrum principles in practice. If you or your organization is considering using Scrum to manage your projects, or you just want to broaden your understanding of Project Management, then this is the class for you. Eight Category B PMI PDUs ; Eight Category E Scrum Alliance SEUs. Senior adult and disabled retiree course fee waivers apply. Transcript available.
Creating an atmosphere of openness with clear lines of communication is a key factor in organizational success. People with good interpersonal skills deal with difficult issues straightforwardly, listen well, share information fully, and stay receptive to bad news as well as good. This course is designed for individuals who want to increase productivity and become more successful on the job by improving the quality of working relationships with peers, employees, supervisors, customers, and others. Senior adult and disabled retiree course fee waivers apply. Transcript available.
Effective customer complaint handling is one of the most important aspects of providing excellent customer service. Customers who complain are offering the organization a chance to identify and resolve problems, demonstrate excellent service, and keep loyal customers. The objective of this customer service training course is to help employees handle customer complaints and difficult customers successfully. At the end of this training course trainees will be able to view customer complaints as opportunities, identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain. Senior adult and disabled retiree course fee waivers apply. Transcript available.
Do you have a pile full of data and are not sure what to do with it next? Does the “signal” in your data look like the “noise”? Do you need to convert data into useful information for decision makers? If the answer any of these questions is yes, then this course maybe for you. The purpose of these sessions is to look at what the data is telling us. Topics include measures of precision and accuracy, illustrating data with charts and tables, discrete and continuous frequency distributions, testing hypotheses to some level of statistical significance, and optimization techniques. In addition to analysis theory, one benefit of the course is a solid foundation in using Excel for day-to-day analysis of data.
Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this course, you will learn active listening skills to facilitate the exchange of ideas in meetings and presentations. You will also organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to strengthen your delivery. You will also prepare strategies for business meetings and learn to conduct meetings efficiently. Senior adult and disabled retiree course fee waivers apply. Transcript available.
A skilled facilitator enables a group to deal with a problem or develop a plan for delivering results in less time than it would take without this professional's expertise. This course will teach participants how to act as facilitators who can draw out and process audience input for the purpose of moving a discussion forward. Participants will learn how to recognize group dynamics and motivations through dialogue, feedback, and consensus building. Senior adult and disabled retiree course fee waivers apply. Transcript available.
This training covers an introduction to the terminology, tools, and methods of the Lean Six Sigma methodology for front-line staff/supervisors that will support improvement projects in your organization (not necessarily a pre-requisite for Green Belt level training). This training uses quizzes, structured presentations and hands on exercises to reinforce the tools and concepts taught in order to cultivate a strong foundation for the Lean Six Sigma methodology within your organization. Senior adult and tuition waivers apply. Transcript available.
This one-day course is designed to show the new (or refresh the experienced) project manager learning about some tools used for project management. The tools will include task, time, talk (meeting management), and “tales” (story telling) tools that apply to projects and project management. These include tools not included in other project management courses like a “communication plan” and “story telling.” The course will be separated by section with a short exercise to ensure there is knowledge transfer during each section. All tools will be provided through templates which will be in the accompanying study guide. Senior adult and disabled retiree course fee waivers apply. Transcript available.
Attending this 35-hour comprehensive course will provide you with what you need to know to pass the Project Management Institute’s PMP® or CAPM® Certification Exam. At the conclusion of the course, you will be able to understand the concepts and vocabulary of project management from the perspective of the PMBOK® Guide - Fifth Edition. Additional topics include defining the roles of key project stakeholders; creating a WBS and describing its value as an essential document used in project planning; explaining earned value analysis; and performing earned value calculations. The course is taught by a PMI Registered Education Provider (PMI R.E.P.) The provider has been approved by PMI to issue professional development units (PDUs) for the course. Senior adult and disabled retiree course fee waivers apply. Transcript available.
This course prepares students to communicate specialized information to different audiences (e.g., technical and nontechnical people, colleagues and clients, peers and supervisors, in-house departments, and government agencies), work in teams, and address organizational and ethical issues. The course material is drawn primarily from professional contexts, principally engineering. Senior adult and disabled retiree course fee waivers apply. Transcript available.
If you are interested in developing a better corporate climate, this course is for you. You will learn how to interpret mission statements and goals, and determine how well they are being met. Discussions will also include how to assess an organization's culture dynamics, management styles, power bases and political behavior, and how conflict and change may actually help better align staff with the vision and direction of an organization. Senior adult and disabled retiree course fee waivers apply. Transcript available.
6:00 PM - 9:00 PM
Darlington Hall, Rm. 136
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Harford Community College
401 Thomas Run Road
Bel Air, MD 21015