Communication is Key!
With so many different communication pathways going on around us, it’s important not just to be up on keeping them straight but on the best ways to do it. Whether its impromptu water cooler huddles, formal data dumps, or quick texts to cover last second changes, you need to dial in to be able to make sure all goes smoothly.
Join us for a day of programming on how to best communicate with the variety of people and priorities in your life. Our Keynotes, Kristy Breslin and "Detour" Dave Sandler of WJZ-TV, will kick-start the day as we cover the wide variety of key channels and stations of your career. Senior Adult and Disabled Retiree Tuition Waivers apply. Transcript available.
Come discover Scrum, the most widely used form of Agile Project Management that is transforming organizations worldwide. In this class, you will not only learn the values, roles, activities and artifacts of Scrum, it is also filled with practical, hands-on activities to demonstrate Scrum principles in practice. If you or your organization is considering using Scrum to manage your projects, or you just want to broaden your understanding of Project Management, then this is the class for you. Eight Category B PMI PDUs ; Eight Category E Scrum Alliance SEUs. Senior adult and disabled retiree course fee waivers apply. Transcript available.
Effective customer complaint handling is one of the most important aspects of providing excellent customer service. Customers who complain are offering the organization a chance to identify and resolve problems, demonstrate excellent service, and keep loyal customers. The objective of this customer service training course is to help employees handle customer complaints and difficult customers successfully. At the end of this training course trainees will be able to view customer complaints as opportunities, identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain. Senior adult and disabled retiree course fee waivers apply. Transcript available.
Do you have a pile full of data and are not sure what to do with it next? Does the “signal” in your data look like the “noise”? Do you need to convert data into useful information for decision makers? If the answer any of these questions is yes, then this course maybe for you. The purpose of these sessions is to look at what the data is telling us. Topics include measures of precision and accuracy, illustrating data with charts and tables, discrete and continuous frequency distributions, testing hypotheses to some level of statistical significance, and optimization techniques. In addition to analysis theory, one benefit of the course is a solid foundation in using Excel for day-to-day analysis of data.
A skilled facilitator enables a group to deal with a problem or develop a plan for delivering results in less time than it would take without this professional's expertise. This course will teach participants how to act as facilitators who can draw out and process audience input for the purpose of moving a discussion forward. Participants will learn how to recognize group dynamics and motivations through dialogue, feedback, and consensus building. Senior adult and disabled retiree course fee waivers apply. Transcript available.
This one-day course is designed to show the new (or refresh the experienced) project manager learning about some tools used for project management. The tools will include task, time, talk (meeting management), and “tales” (story telling) tools that apply to projects and project management. These include tools not included in other project management courses like a “communication plan” and “story telling.” The course will be separated by section with a short exercise to ensure there is knowledge transfer during each section. All tools will be provided through templates which will be in the accompanying study guide. Senior adult and disabled retiree course fee waivers apply. Transcript available.
Attending this 35-hour comprehensive course will provide you with what you need to know to pass the Project Management Institute’s PMP® or CAPM® Certification Exam. At the conclusion of the course, you will be able to understand the concepts and vocabulary of project management from the perspective of the PMBOK® Guide - Fifth Edition. Additional topics include defining the roles of key project stakeholders; creating a WBS and describing its value as an essential document used in project planning; explaining earned value analysis; and performing earned value calculations. The course is taught by a PMI Registered Education Provider (PMI R.E.P.) The provider has been approved by PMI to issue professional development units (PDUs) for the course. Senior adult and disabled retiree course fee waivers apply. Transcript available.
This course prepares students to communicate specialized information to different audiences (e.g., technical and nontechnical people, colleagues and clients, peers and supervisors, in-house departments, and government agencies), work in teams, and address organizational and ethical issues. The course material is drawn primarily from professional contexts, principally engineering. Senior adult and disabled retiree course fee waivers apply. Transcript available.
5:30 PM - 9:30 PM
Edgewood Hall, Rm. 215
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Harford Community College
401 Thomas Run Road
Bel Air, MD 21015